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Our Commitment to Service & Support

PTI offers world class service and support through our team of project managers, service engineers, and logistics support specialists. PTI coordinates the delivery, installation and integration of packaging machinery. Our technical and engineering support team will conduct operator and maintenance training, preventative maintenance programs, as well as line efficiency studies to help optimize production output. Service is provided by PTI engineers and technicians located in our Hawthorne, NY offices.

Technical Issues and Service Requests

Please call our Technical Service Department at 800.532.1501 or 914.337.2005. Hours of operation are 8am – 5pm (EST). Email requests to info@ptipacktech.com. All inquiries and requests will be answered within 24 hours of receipt, guaranteed by the next business day.

Spare Parts

Please contact PTI’s Service Department to order spare parts. Call 800.532.1501 or 914.337.2005. Fax requests to: 914.337.8519. Email: info@ptipacktech.com.

We thank you for your business and we look forward to serving you.